Contact Bioventus Customer Care

For questions related to EXOGEN, DUROLANE, GELSYN-3 or SUPARTZ FX in the United States:

• For EXOGEN Patient Assistance and Advocacy, call 800-847-2381.

• For Patient Balance and Collections, call 877-242-8615.

• For all other concerns related to EXOGEN, DUROLANE, GELSYN-3 or SUPARTZ FX, call Customer Service in the US.

• Phone: 800-836-4080, Fax: 866-832-7284, Email: CustomerServiceUSA@bioventusglobal.com

For questions related to EXOGEN or DUROLANE Outside the US:

• For Europe and Middle East please call – 00800-02-04-06-08 or Email: Customercare-International@bioventusglobal.com.

• For DUROLANE in Canada – Phone: 855-771-0606 and choose Option 1, Fax : 866-490-9783, Email: Canada.Durolane@bioventusglobal.com

• For EXOGEN in Canada – Phone: 855-771-0606 and choose Option 2, Fax: 866-739-6436, Email: ctca.dexogen@bioventusglobal.com

• For Australia and New Zealand please call – 800 428 220 or Email: customercare.anz@bioventusglobal.com

For questions related to Bioventus Surgical, please contact:

• Phone: 800-637-4391, Fax: 888-279-0152, Email: CSSurgical@bioventusglobal.com
• NOTE: Our hours of operation are between 8 am to 8 pm Eastern, Monday through Friday.

For general inquiries that are not related to our products, please use the form below to reach out to us. Note this form routes to a general mailbox and we will review and respond as soon as we can.