The quickest and most efficient method of contact is by phone. Note the 800 numbers below and support numbers at the right.
Bioventus Surgical has a new dedicated Customer Service Team. Hours of operation between 8 am to 8 pm Eastern, Monday through Friday.
Phone: 800-637-4391, Fax: 888-279-0152, Email: CSSurgical@bioventusglobal.com
For questions related to EXOGEN, GELSYN-3 or SUPARTZ FX in the United States please contact Bioventus Active Healing Therapies Customer Service Team.
- For EXOGEN Patient Assistance and Advocacy, call 800-847-2381.
- For Patient Balance and Collections, call 877-242-8615.
- For all other concerns related to EXOGEN or GELSYN-3 or SUPARTZ FX, call Customer Service in the US.
- Phone: 800-836-4080, Fax: 866-832-7284, Email: CustomerServiceUSA@bioventusglobal.com
For questions related to EXOGEN or DUROLANE Outside the US please contact the Bioventus Active Healing Therapies International Customer Service Teams.
- For Europe, Middle East and Canada please call – 00800-02-04-06-08 or Email: Customercare-International@bioventusglobal.com.
- For Australia and New Zealand please call – 1800 428 220 or Email: email@example.com
For any other inquiry, please use the form below to reach out to us. Note this form routes to a general mailbox and we will review and respond as soon as we can.