Contact Bioventus Customer Care

For questions related to EXOGEN, DUROLANE, GELSYN-3 or SUPARTZ FX in the United States:

  • For EXOGEN Patient Assistance and Advocacy, call 800-847-2381.

  • For Patient Balance and Collections, call 877-242-8615.

  • For all other concerns related to EXOGEN, DUROLANE, GELSYN-3 or SUPARTZ FX, call Customer Service in the US.

  • Phone: 800-836-4080, Fax: 866-832-7284, Email:

For questions related to EXOGEN or DUROLANE Outside the US:

For questions related to Bioventus Surgical, please contact:

  • Phone: 800-637-4391, Fax: 888-279-0152, Email:
  • NOTE: Our hours of operation are between 8 am to 8 pm Eastern, Monday through Friday.

For general inquiries that are not related to our products, please use the form below to reach out to us. Note this form routes to a general mailbox and we will review and respond as soon as we can.