Contact Bioventus 

The quickest and most efficient method of contact is by phone. Note the 800 numbers below and support numbers at the right.

Bioventus Surgical has a new dedicated Customer Service Team. Hours of operation between 8 am to 8 pm Eastern, Monday through Friday.

Phone: 800-637-4391, Fax: 888-279-0152, Email:

For questions related to EXOGEN, GELSYN-3 or SUPARTZ FX in the United States please contact Bioventus Active Healing Therapies Customer Service Team.

  • For EXOGEN Patient Assistance and Advocacy, call 800-847-2381.
  • For Patient Balance and Collections, call 877-242-8615.
  • For all other concerns related to EXOGEN or GELSYN-3 or SUPARTZ FX, call Customer Service in the US.
  • Phone: 800-836-4080, Fax: 866-832-7284, Email:

For questions related to EXOGEN or DUROLANE Outside the US please contact the Bioventus Active Healing Therapies International Customer Service Teams.

For any other inquiry, please use the form below to reach out to us. Note this form routes to a general mailbox and we will review and respond as soon as we can.